Miles-McClellan Reduces Scheduling Friction and Unifies their Teams

About Miles-McClellan

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THE CHALLENGE

Who Owns the Schedule?

For years, Miles-McClellan wrestled with an all-too-common issue in construction: no clear owner of the schedule. Superintendents were closest to the work happening day-to-day but often didn’t have the tools—or time—to manage updates. Project managers, typically based in the office, had more access to the scheduling software, but not always the up-to-date context from the field.

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This led to disconnects, confusion, and duplicated efforts. Schedules were frequently outdated or inconsistent across teams. Worse, the scheduling process became siloed—just another thing someone had to do, rather than a collaborative effort to plan and execute the work.

Their previous scheduling tool, Phoenix Project Manager, was powerful but limited in who could actually use it:


• It required a license, which meant not everyone had access.
• It was complex, especially for superintendents who didn’t have the time to sit behind a computer and learn a new tool.
• It wasn’t collaborative. Any schedule changes had to be routed through a central user, often delaying important updates and decisions.


“People just didn’t want to engage with it,” Brad shared. “There wasn’t a clear process. And because it wasn’t intuitive or accessible, the schedule wasn’t as reliable as it needed to be.”